| subscription - what's wrong? [message #16534] |
Wed, 04 February 2004 10:14  |
Sebastian_T
Messages: 33
Registered: January 2004
Location: Warsaw, Poland
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FUD 2.6.0 (stable). before was 2.3.8
don't know, what is wrong with the subscribtion (now, but also was before, more rarely). almost no one of our users don't receive mails with subscribed forums (notifications about private messages are ok, also during registration, mass mailing is also ok).
what we are doing wrong or where should we check?
Sebastian
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| Re: subscription - what's wrong? [message #16599 is a reply to message #16534] |
Mon, 09 February 2004 19:24  |
Ilia
Messages: 13241
Registered: January 2002
Karma: 0
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Senior Member
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Tell you users to mark the entire forum read, it should work fine after that. I suspect some users may have messages that they've been notified about and never visited. So the forum is thinking that it does not need to notify the user.
FUDforum Core Developer
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| Re: Odp: Re: Odp: Re: subscription - what's wrong? [message #16628 is a reply to message #16619] |
Tue, 10 February 2004 14:06 |
Ilia
Messages: 13241
Registered: January 2002
Karma: 0
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The reason for this could be simple. To avoid spamming the user the forum only sends notification is the user had visited the topic they were last notified about. So, if you get a notification about topic ABC and don't read that topic you would not see any further notification for about 1 week.
FUDforum Core Developer
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| Odp: Re: Odp: Re: Odp: Re: subscription - what's wrong? [message #16785 is a reply to message #16628] |
Wed, 18 February 2004 09:28 |
Sebastian_T
Messages: 33
Registered: January 2004
Location: Warsaw, Poland
Karma: 0
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hm, we tried everything what you wrote... all posts marked as "read", when sometimes notification is received, we click on it to visit a topic, but still receive only 0,1% of all posts (it's not counted, just for imagination  ). we receive all notifications about private messages.
where could be something wrong? where to check? or maybe it's our mailserver? but if mailserver, there won't be any notification, not only for subscribed topics...
TIA
Sebastian
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| Re: Odp: Re: Odp: Re: Odp: Re: subscription - what's wrong? [message #16789 is a reply to message #16785] |
Wed, 18 February 2004 14:28 |
Ilia
Messages: 13241
Registered: January 2002
Karma: 0
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Senior Member
Administrator
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If you receive some messages and not others it is VERY unlikely that the problem is with the mail server. That said checking mail server logs won't take more then a few minutes, just in case.
The reason for the notification confusion can be due to the logic applied when sending notifications for forum messages.
As I have mentioned previously, if you received an e-mail notification and not acted upon it (viewed the message) you will not receive further notifications for a minimum of 1 week regarding that topic.
FUDforum Core Developer
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