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Forum Backup - 504 Gateway Timeout issue [message #187848] Sun, 29 March 2020 00:23 Go to previous message
Kermit is currently offline  Kermit   United Kingdom
Messages: 35
Registered: November 2004
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Hi, hopefully there's a fix for this. I recently upgraded to v3.1 and also moved host as my previous host had problems but I'm unable to make a forum backup as with my new host I get "504 Gateway Timeout" about 60 seconds after clicking to take the backup. Unclicking skip search index and/or Use GZip compression doesn't help.

I've taken this up with my new host but they state that the gateway timeout is 60secs for all hosting and I'm unable to have mine increased and they went on to suggest I pay for a virtual server where I'd have full control but that's OTT cost wise for my forum which has a ~400MB mysql database and voluntary contributions towards the upkeep.

When I used to run the backup, I'd get stepped progress updates every few seconds as to how its proceeding but now it just sits at the inital TAKE BACKUP screen until the 60sec are up then I get the gateway timeout.

If there's any fix/mod that I could make to admdump.php to perhaps prevent the timeout perhaps sending some sort of keep alive every 30 seconds or some other fix as I suspect the delay maybe the time taken to backup/copy the mysql database?

One example of settings tried (I've tried all combos)
https://i.imgur.com/lZ5fPKo.png

The gateway error message
https://i.imgur.com/rDYtEKR.png

I do actually get some of the .gz file created but its incomplete...I've tried restoring on my PC (with XAMPP installed) and that tells me the file is corrupt/incomplete
https://i.imgur.com/TFra7Ra.png

[Updated on: Sun, 29 March 2020 00:28]

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